Travel operators have made some big changes to their penalty fees!
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The travel industry, from its knees, is busy introducing the kind of flexibility into its fares that we would all have loved and appreciated all these years. Last month British Airways (operated by Comair in SA) announced that it has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. Also this week, leisure and hotel management company First Group advised consumers to ask four questions, at least, before confirming travel bookings. Take a listen to find out more