Battling to close your Edgars account? Wendy Knowler says you're not alone
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Carol Fourie’s experience in trying to close her Edgars account is shared by many others.
She wrote: "I have had numerous calls from Edgars/RCS agents since last year regarding non-payment on my account. During these calls, I indicated that I wished to close my account after paying the outstanding balance. The procedure, I was told, is for the customer to request a settlement letter which would be emailed. I made several requests telephonically but to date, no email has been sent to me.
Every enquiry is met with the same rehearsed script: “You need to request a settlement letter after which an email will be sent…”
So, many months later, no settlement letter has been sent by Edgars/RCS in spite of continuous efforts on my side and in the meantime, interest and fees on the account are added monthly!
"I have attached some screen grabs from Twitter, in which other customers have voiced similar complaints.
“Something is very wrong, hence I believe this matter is worth investigating.”
Wendy Knowler took up the issue with Regan Adams, CEO of the company RCS, which handles Edgars’ accounts. Listen to the podcast to find out the outcome.
She wrote: "I have had numerous calls from Edgars/RCS agents since last year regarding non-payment on my account. During these calls, I indicated that I wished to close my account after paying the outstanding balance. The procedure, I was told, is for the customer to request a settlement letter which would be emailed. I made several requests telephonically but to date, no email has been sent to me.
Every enquiry is met with the same rehearsed script: “You need to request a settlement letter after which an email will be sent…”
So, many months later, no settlement letter has been sent by Edgars/RCS in spite of continuous efforts on my side and in the meantime, interest and fees on the account are added monthly!
"I have attached some screen grabs from Twitter, in which other customers have voiced similar complaints.
“Something is very wrong, hence I believe this matter is worth investigating.”
Wendy Knowler took up the issue with Regan Adams, CEO of the company RCS, which handles Edgars’ accounts. Listen to the podcast to find out the outcome.