Companies behaving badly - Wendy Knowler weighs in
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Gyms that are still debiting members’ bank accounts while gyms remain closed during lockdown; a cruise company refuses to refund a family for their cruise which the company was forced to cancel because of Covid-19, and instead has unilaterally re-booked them on a specific cruise next year; the multi-branch paving company which won’t honour a client’s warranty because the branch closest to her home has closed, and events organisers which use “force majeure” to defend their decision not to refund at all or only a small percentage of ticket prices.
Where does that leave those customers? Our consumer journalist Wendy Knowler shed some light on those scenarios, and others, in this week’s Consumerwatch.
Where does that leave those customers? Our consumer journalist Wendy Knowler shed some light on those scenarios, and others, in this week’s Consumerwatch.